Need Some Help?

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I’ve changed things around a few times over the last 7 years so if you’re here it’s my fault and I’ll do my best to help out. If that doesn’t work, you can email me at rob@bigmachine.io and I’ll do my best to sort you.

MY DOWNLOADS NO LONGER WORK

If you tried to click a link in your email and ended up here because of that that’s because I no longer use the download app that sent that email. There are reasons for this but first: to get your stuff just go here and enter your email and I’ll send you some expiring download links. This isn’t a newsletter signup!

If you want to know why I’ve changed things around it’s because every platform I’ve used is crap so I decided to roll my own… that’s this site.

I DON’T SEE X IN MY ORDERS

This could be for a variety of reasons but here are the top ones:

  • Be sure to use the same email address as the order you made
  • Casing matters, unfortunately so if YourEmail@SomeThingLikeThis.com you have to be sure to match it (it’s a Firebase thing)
  • I have had some data “weirdness” over the years – meaning that an order should have been reconciled but wasn’t. I can get that sorted quickly for you and you can email me (rob@bigmachine.io) and I should get to it within a few hours.

CAN I BUY X FOR A FRIEND?

I’m working on that too. Right now my cart system doesn’t support gift but I think I have a way of working around that – I just need to find the time to do it.