Who we are

Our website address is: https://bigmachine.io.

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We use Google Analytics to track and understand how customers use our site. In addition, we use Drip (https://getdrip.com) to handle our mailing list. No personal information is sent to these services. If you sign up to our mailing list, we do send your email to Drip, but only with your express permission.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you purchase something from us, we are legally obligated to retain a record of sale. If you wish to be deleted or removed from our system, we will delete everything we can about you, including address information. We cannot, however, remove information that we need to use in the case of a dispute, refund, or a law enforcement request.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Additional information

We do not retain any payment information whatsoever. Any and all payment and billing information stays completely with our payment processors: Stripe and Paypal.

Staff do not have access to this data, only one person does: me (Rob Conery). Each account is protected via 2-factor login so your information will be as safe as industry standards allow.

How we protect your data

We protect your data by not storing more than we need. The only thing we need to retain is what we’re legally obligated to retain, which is information we need in the case of a dispute, law enforcement request, or a refund. All other information is stored with our payment providers.

What third parties we receive data from

When you purchase something from us using Stripe or PayPal, your information with those companies will be stored and used according to their privacy policy. You can read more about Stripe’s privacy policy here. You can read more about PayPal’s privacy policy here.

When a transaction is completed, information about that transaction is returned to us, including the transaction amount, a transaction hash id (for reference), and related billing information. The only thing we store on this site is the transaction hash id, which we need in the case of a dispute or a refund. The rest of the transaction information stays with those companies.